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Frequently Asked Questions
1. Where do I start?
2. Your prices are great! How do I know I'm getting quality products?
3. Can I preview samples to be sure I'm making the right choice?
4. How far in advance should I place an order?
5. I received the Chair Covers and am eager to see how they will look at my event. How do I handle and setup the Chair Cover and Sashes?
6. Can I get someone in person to help setup my event?
7. I am located near the Los Angeles or Orange County area. Can I pick up my Chair Covers?
8. When do the chair covers arrive or become available for pickup? When can I send them back or drop them off when I'm done?
9. Do you ship to my location?
10. How much does shipping cost?
1. Where do I start?
We want to make this process simple for you. Browse our different Chair Covers/Sash combinations. If you don't see something available, we also custom make products to fit your needs. When you're ready tell us the details of what you need for your event by filling out a Quote Form and a friendly associate will contact you via email or phone.
2. Your prices are great! How do I know I'm getting quality products?
Quality Chair Covers is committed to quality and customer service. We pride ourselves in our name and want our customers to know we mean it when we say LOW PRICES, QUALITY COVERS. We're able to offer quality products at such low prices due to our large inventory and low mark-up. We custom design and have exclusive manufacturers so you get direct prices for every item you purchase. Most items are made and inspected in the USA. Not only that, we make sure every item that leaves our warehouse is individually inspected for quality assurance. Referrals are very important to our business and we understand that.
3. Can I preview samples to be sure I'm making the right choice?
YES! Quality Chair Cover's top priority is making sure our customers are happy with their final selection. To view a sample please let us know a little more about your event by using the quote request form. You will receive a reponse with an itemized quote and further instructions for obtaining samples. A small shipping and handling charge of $10(US) applies with each request for a sample which is credited to your final event order.
4. How far in advance should I place an order?
We generally reccommend placing orders at least 2 month in advance to ensure availability, especially during May-September event dates as these fill up fast. However, we may be able to provide chair covers next day for the last minute reservations depending on shipping transit times and availability.
5. I received the Chair Covers and am eager to see how they will look at my event. How do I handle and setup the Chair Cover and Sashes?
Quality Chair Covers is always here to help. The installation of most of the Chair Covers is simple and requires no tricky maneuvers. The Sashes can be tied in a Standard Bow within seconds. You can also call the help line located on your event form to contact an associate.
6. Can I get someone in person to help setup my event?
Quality Chair Covers serves the greater Los Angeles and Orange County for onsite installation and cleanup. A Quality Chair Covers specialist can arrange this service for an additional charge. Please submit a quote request online to see if you qualify.
7. I am located near the Los Angeles or Orange County area. Can I pick up my Chair Covers?
Local pick ups and drop offs are available. Please refer to the rental agreement for details and rates.
8. When do the chair covers arrive or become available for pickup? When can I send them back or drop them off when I'm done?
For SHIPPED ORDERS - Your items will arrive at least 2 business days before your event. In rare cases (due to shipping related issues) they will arrive 1 business day before the event. For example if your event is on a Saturday, they will arrive at least the Thursday before, or on rare cases the Friday before. You have 2 business days after your event to return your items to us.
For LOCAL SETUP/TAKEDOWN ORDERS - we will arrive a few hours before your event start time depending on location business hours and quantity ordered. We usually will coordinate this with the venue. For takedown, we will arrive within 30 minutes after the event end time.
For LOCAL PICKUP/DROPOFF ORDERS - the rental items will be available for pickup in our Southern California location 2 business days prior to your event date unless specified otherwise. You have 2 business days after your event to drop off the rental items.
9. Do you ship to my location?
Our rental items can be shipped nationwide within the United States.
10. How much does shipping cost?
All items are shipped from California via UPS (unless specified otherwise). Your shipping rate will depend on how far your location is and how many chair covers / sashes are being shipped. As a rule thumb the shipping weight is 60lbs per 100 chair cover. All shipping prices are directly quoted from UPS and we do NOT charge a handling fee. To get a detailed quote for your location please fill out a quote request form. |